Privacy Policy

TitleTap (the “Company” or “We”) respects your privacy.  This privacy policy has been compiled to describe the types of information we may collect from you or that you may provide when you visit www.titletap.com (the “Website”), and our practices for collecting, using, maintaining, protecting and disclosing that information.  This policy applies to information we collect on the Website, via e-mail or other electronic messages between you and the Website, as well as through mobile applications published by TitleTap and which you may access.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it.  If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy.  This policy may change from time to time. If we make material changes to how we treat our users’ information, we will notify you through a notice on the Website privacy terms page.  You are responsible for periodically visiting our Website and this privacy policy to check for any changes. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.  Your use of this Website is also subject to the TitleTap Terms & Conditions, which you can visit here.

What information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience. We also collect information about your internet connection, the equipment you use to access our Website and usage details through automatic tracking technology.  We may also use this technology to collect information about your online activities over time and across third-party websites or other online services. Click here for information on how you can open a private browser in order to opt out of behavioral tracking on this Website.

When do we collect information?

We collect information from you when you visit our website, subscribe to a newsletter, fill out a form or search query, or enter information on our Website, and automatically as you navigate through the Website.  The information we collect automatically via your navigation is traffic and statistical data and not personal information, though we may associate it with information we collect in other ways.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other website features in the following ways:

• To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.

How do we protect visitor information?

• We use SSL security
• The software we use is SSL encrypted
• Our web servers are located in a SSAE SOC 2 Type II data center
• Database and systems access is restricted to necessary personnel on an as needed basis

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us keep track of advertisements. They are also used to help us understand and save your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.  We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify or disable your cookies.

Third Party Disclosure

We do not sell, trade, or otherwise transfer your information to third parties for their benefit unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to protect information that is confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, some information may be provided to third parties for TitleTap’s marketing, advertising, or other purposes. This might include things like printed flyers with your name and address, email marketing service providers, and online marketing channels like Facebook or LinkedIn.

CCPA

Please see the section on “GDPR” for a list of the type of information we collect and why we collect it.

If you are a ‘consumer’ as defined under the California Consumer Privacy Act of 2018 (“CCPA”), you have the right to request the following in the manner provided below:

• Right to request for information about the:

1. 1. 1. Categories of Personal Data we have collected about you.
      2. Specific pieces of Personal Data we have collected about you.
      3. Categories of sources from which the Personal Data is collected.
      4. Business or commercial purpose for collecting Personal Data.
      5. Categories of third parties with whom the business shares Personal Data.

• Right to request for deletion of any Personal Data collected about you by TitleTap.

1. 1. If you seek to exercise the foregoing rights to access or delete Personal Data which constitutes ‘personal information’ as defined in CCPA, please contact us. 
   2. We respond to all requests we receive from you wishing to exercise your data protection rights within a reasonable timeframe in accordance with applicable data protection laws. By writing to us, you agree to receive communication from us seeking information from you in order to verify you to be the consumer from whom we have collected the Personal Data from and such other information as reasonably required to enable us to honor your request.

COPPA (Children Online Privacy Protection Act)

We do not specifically market to, or knowingly collect information from, children under 13, and our Website is not intended for children under 13 years of age.  No one under age 13 may provide any information to or on the Website. If you are under 13, do not use or provide any information on this Website, make any purchases through the Website, or use any of the interactive or public comment features of this Website.  If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at the information supplied at the end of this privacy policy.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders
• We may also send you additional information related to your product and/or service.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

To be in accordance with CAN-SPAM we agree to the following:

• NOT use false, or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails we will promptly remove you from ALL marketing-related correspondence.  To do so you can:

• Follow the instructions at the bottom of any email and click “Unsubcribe”
• Reply to any email and ask to be “Unsubscribed”

GDPR

The right to be informed on the type of data

• Website Visitors – TitleTap may collect data about our website visitors, our customers, and their browsing habits which may include but is not limited to just browser cookies. This data might also things like include IP address, MAC Address, browser or device time, heat map information and screen recordings.

• • • • Form Data – We collect the data that you fill out on forms on our website, other online channels, and at conferences in order for us to get in contact with you. For example we might collect contact, or company information such as your name, your email, and the company that you work for.
      • Email, Phone, Online meeting, Support channels – Prospects and customers might provide information via email, phone, online virtual meeting or via our support channels.
      • Domain or Website Account – In order to build and launch your website we might need information about where your domain was hosted or where your website is currently hosted in order to transfer data. This information is always provided by you so you have the ultimate decision on what we receive.

Billing Information

• We also collect credit card and billing information from customers.

How it is collected

• This “data collection” is done through automated systems (cookies, email automation, online marketing), voluntarily from the prospect or customer (contact us / demo form), in person at conferences (business card, sign up sheet, attendee list from conference), can be requested if necessary for the project (onboarding and support), or might be provided by partners (give us a list of people who are interested in our products).

How the data is used

• Your personal contact data is only collected when you submit a form on our website or through one of our opt-in pages and used to contact you shortly after and over a period of time.  Regardless if you purchase our products / services or not, over time we will email you useful articles, invitations to webinars and information about our services.
• Cookies are used to remind you of our products and services through marketing partners and track the effectiveness of the campaigns. Heatmap, recordings and device tracking data is used to help us better understand how people are accessing and using our website in an effort to help them find things quicker.
• Here are some ways we use your data:
  • To deliver our products and services
  • For reporting and future development
  • To communicate with you about the services
  • To market, promote and drive engagement
  • Customer support

With your consent

• We might share testimonials and case studies publicly with our prospective customers.

Sharing 

• We never sell or share the data we collect about individuals with third parties unless you ask us to do so. We may however import information about you into software that we use to market to you or manage your account.

How long we keep the data

• We keep the data indefinitely unless you ask us to do otherwise per this policy for marketing, account access, and reporting purposes.

The right of access and data portability.

• If you’d like a copy of your data please verify your identity and contact us from the email addresses you might have used to submit a form on our site. This verifies your identity in order to allow us to release the information.  We’d be happy provide to you any of the Personally Identifiable Information (PII) that we have on you without charge and within approximately 30 days.

The right to rectification.

• If you’d like to update our records of you, you can request that we do so. We will make a reasonable effort to update anything that we have the ability to as it abides with the law, our ability to, our terms, and the terms of our partners.

The right to erase, object, or restrict data processing.

• • • If you would like to no longer be contacted by us please click on the “unsubscribe” link at the bottom of any emails you receive from us, or reply to one of them requesting to be unsubscribed.
    • If you’d like us to delete your data, then please contact us from the email address that we have on file for you and request that the data be deleted.
    • If you’d like us to stop marketing to you via web browser then please read these instructions on how to clear your browser cookies and discontinue use of our website(s).
    • If you would like to request some other restricted use of your data then please request it here. We will make our best effort to abide as we have the ability to, it follows the law, and it follows our partner agreements.

Data breach

• • • In the event of a data breach, we will make every effort to provide notice to you within 72 hours of discovering that your data has been affected.

Our policy towards children

• • • Our services are not directed towards individuals under 16 years of age. We do not knowingly collect personal information from children or minors. If we become aware that an individual under the age of 16 has provided us with personal information, we will take whatever steps are necessary to delete that data. If you become aware of a child that provides us with information, please contact us immediately.

By visiting any of our websites, social media profiles, or other assets

• I am agreeing to data being automatically collected about me and am allowing cookies to be placed on my device for marketing purposes.  I am also agreeing to the rest of terms outlined in this document.

By submitting a form on any of our websites, social media profiles, or other assets

• I am agreeing to receiving emails from TitleTap in the form of articles, webinar invites, partner information, and TitleTap products and services. I am also agreeing to the rest of terms outlined in this document.

By emailing us

• I am agreeing to receiving emails from TitleTap regarding but not limited to the topic.

If You Do Not Agree or Would like to Opt-out

In order to opt-out of these terms so that your data remains private you must do all of the following immediately:

• Navigate away from our websites, social media profiles, or other asset you are visiting.
• Clear all of your cookies immediately.
• Open a private browser.
• Visit our websites, social media, or assets in a private browser window.
• Never submit a form on any of any kind that belongs to us.
• Doing this will keep us from having access to your data.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.titletap.com

2035 Lakeside Centre Way Suite 125,

Knoxville, TN 37922

[email protected]